Welcome-I’m Carol, a Senior Product Designer navigating complex ecosystems.

I partner with teams to bring clarity to complexity, align around insight, and turn ideas into thoughtful experiences designed to evolve and scale.

See my projects ↓

Servicing that remembers

Designing a context-aware omnichannel servicing system

Connecting sales journeys

Designing systems for growth, scale, and connected customer experiences

In progress

Scaling without fragmentation

A servicing platform expansion for B2C,D2C, and B2B

In progress